I’m familiar with the term TECHNICAL DEBT, and have only recently heard of the term UX DEBT, as it refers to the life cycle of a product. I wanted to learn more about how folks in the industry are using this term to better understand how to avoid reducing the amount of this debt when diving into new projects.
“Wow… Impressive.” This was my thought after seeing the work two women put into better analyzing a product portfolio they were tasked to assess by their organization. Kimberly Dunwoody and Susan Teague Rector, two UX pros in the healthcare industry thoughtfully put together a document that allowed them to record, measure, and compare the experiential maturity level of these sites using a funnel of attributes and associated numerical values. Nicely done.